Have a question? Perhaps, the answer is below. We have listed the answers to our most common questions. Still can’t find the answer you are looking for and need more information - contact our sales team 1300 572 733.
Q : What are your opening hours over Easter?
A: Closed Friday 29th March - Monday 1st April
Re-Open Tuesday 2nd April
Q : When will I receive my order if placed over the Easter Holidays?
A: All orders place after 1.00pm on Thursday 28th March through the Easter weekend will be collated & shipped on Tuesday 2nd April. If any products from orders are OOS you will receieve an email containing an ETA on your order.
Q : How long will my order take to arrive after completing?
A :
Depends on where the item is being sent
Australia Post - eParcel within Australia can take 1 - 3 days perhaps slightly longer for Western Australia, Northern Territory, Tasmania and regional areas.
Q: My order hasn't arrived within the expected time frame. What happens now?
A: You will have received an email when your order was shipped. This email contains a consignment number and contact details for Australia Post e-Parcel. You can contact them on 13 76 78 to track your parcel. This information will help eParcel trace your order. If you are still concerned contact our Customer Service Team – 1300 572 733 during business hours – for further information.
Q : Which service do you use to send ?
A : Within Australia we send via Australia Post eParcel which can be tracked. If the delivery is attempted & nobody is home a card will be left for pickup at your local Popst office. If not collected within 1 week another card will be left - you will then have a further week for collection. We occasionly send oversized parcels via Star Track Express. You will receive an email with tracking details upon the goods shipping from our distribution centre.
For Overseas we send standard orders via Australia Post Track & Trace - Del. 3-10 days. We have the option to ship overseas orders via ECI (Express Courier International) but there may be extra cost associated with this delivery service. Contact enquiries@playersedgesports.com.au if you have any question?
Q: Do you ship to PO Boxes?
Yes - we can ship to PO Boxes via Australia post eParcel.
Q: Will I have to sign for my delivery?
Yes, however you may nominate to have the parcel left without a signature (e.g. on your door step). We recommend voluntary insurance on any items that are to be left unattended as we can't take responsibility for any lost packages left by the courier under instruction.
Q: How do I know which size to select?
A: Most products on our site have a link to a sizing chart to help you make your selection. If you are still unsure, contact our Customer Service Team - 1300 572 733 during business hours – and we will be happy to assist you.
Q : If I buy an item online but upon receiving it don’t like the item or a sizing is not right can I send it back?
A : YES. We will happily refund or exchange any item purchased from Players Edge Sports within 365 days of receipt, as long as the goods are in an unworn and saleable condition. All returns must have completed a returns form (enclosed with your order) Refunds may take up to 10 days to show in your account as cleared funds.
Q : Can I visit / contact your retail store?
A: YES. Our store is located at 384 Warrigal Road, Ashburton. Victoria 3147
Our trading hours are:
Monday – Friday 9am – 5:30pm
Saturday 9am – 1pm
Our Customer Service Team is available during these hours - phone 1300 572 733
Q: What methods of payment do you accept?
A: Our website is secured by GeoTrust® and payment can be made by MasterCard, Visa or PayPal. If you are not comfortable with on-line payments please contact our Customer Service Team - 1300 572 733 - during business hours to arrange alternate payment.
Q: When will my credit card be charged?
A: Please note, your credit card will be authorized through ANZ eGATE gateway at the point your order is processed, then charged on receipt of your order. Overseas orders are not subject to GST.
Q: I have a ‘coupon code’ how do I use this?
A: From time to time we issue special offers using ‘coupon codes’. Proceed with your order as usual, type the given code in the ‘coupon code’ box during check out. Your discount / special offer will then be applied and any changes to the invoice amount will be shown.
Q: I’m ordering from outside Australia, how will my order total be calculated?
A: All orders and freight costs are charged in Australian Dollars. International orders are exempt from GST. Exchange rate and other charges will depend on your Credit Card provider and you should contact your card provider for more details.
